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General terms and conditions of sale

The offer and sale of products on our website (” “) are regulated by the following General Terms and Conditions of Sale (hereafter referred as “general conditions”).

1 General conditions

1.1 The products commercialized on  are sold directly by GLM S.A.S. di Laura Galli & C. (hereafter referred to as “Seller”), based in Italy, Via San Gerolamo Emiliani, 12 – 20123 Milano, Iscr. Reg. Imp., C.F. and P.IVA n. 05491730965 through the website following the procedures outlined in the same site.

1.2 The seller commercializes, on the website, the products and pursues its activity of electronic commerce exclusively with respect to its final customers (hereafter referred to as “Client”), where final customer signifies the physical person who purchases goods for purposes other than the entrepreneurial, commercial, craftwork or professional activity one may pursue.

1.3 The present conditions of sale regulate only the proposal, the forwarding and the acceptance of acquisition of the products sold through the site 

1.4 For any information related to the present general conditions and/or the acquisitions made, interested parties may send an e-mail to the following address

Conclusion of the contract

2.1 Before proceeding with the purchase the client must carefully read the general conditions of sale available on the internet site 

2.2 In order to place an order the client must complete and transmit the relevant order form to  in electronic form, following the relevant procedures. 

2.3 In the order form, visualized immediately before the conclusion of the purchase contract, the seller will provide information regarding the essential characteristics of each product ordered, the price of each product, the shipping costs and ancillary charges if applicable, the payment method and payment terms, and the address at which the products are to be delivered.

2.4 The contract is considered concluded when, following the payment made by the client, the seller receives and accepts the completed and correct order form. 

2.5 The order form is stored for the time necessary to complete the fulfilment of the order itself.

2.6 The languages provided for the conclusion of the contract are Italian and English.

2.7 The seller reserves the right not to proceed with purchase orders which do not provide enough solvency guarantees or which are incomplete or incorrect, or in case the products are not available anymore. 

2.8 In case the products, presented on  are not available or on sale anymore at the time of your latest access to the site  or once  has received your order form, the seller shall swiftly inform you, and in no case later than within thirty (30) days of the day after the seller has received your order form. If the order form has been sent and the price has been paid for items that are no longer available, the seller will refund the amount paid for those items, without undue delay, and the contract between the parties will be deemed to have been terminated

2.9 By submitting an order form to  you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with the seller. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on 

3 Pricing

3.1 All selling prices are outlined on the website  and are mentioned in Euros.

 3.2 The selling prices mentioned on include IVA and any other applicable tax. 

Shipping costs and other ancillary charges, if applicable, are not included in the selling price, but are outlined and computed in the order form visualized before the client forwards the order as well as in the order summary page available on the website.

3.3 Selling prices are subject to changes and updates. The client shall check the final selling price before forwarding the relevant order form.  

4 Payments

4.1 Payment of the product must be made exclusively through one of the payment methods indicated in the seller’s purchase procedure. 

4.2 The seller reserves the right to change the available payment methods, with the available payment methods being the ones indicated on at the time the order form is submitted. 

4.3 All communications with respect to the payment happen within encryption systems operated by third parties used to protect the completed transactions (i.e PayPal payment method) and over which the seller has no visibility or responsibility. For this reason, the seller does not acquire any information regarding the client financial data (i.e. credit card number and/or expiry date), guaranteeing full respect of your privacy. 

5 Shipping and delivery of the products

5.1 For specific product shipping and delivery procedures, please visit the Shipping section. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

6 Returns

6.1 The client may return products without any penalty and without specifying the reason within fourteen (14) days of receiving the products ordered from the website  based on the present general conditions. 

6.2 The return must be exercised within the term limit outlined in the previous paragraph through the withdrawal of the products, prior to the necessary activation of the return procedure by contacting the seller at the email

6.3 The only expenses charged to the client are the ones directly attributable to the return of the products. 

6.4 The right of withdrawal – besides compliance with the terms and procedures described at par. 8.1, 8.2 and 8.3 above – shall be deemed correctly exercised once the following conditions have been fully met:

  • the products must not have been used, worn, washed;
  • the products must not be damaged;
  • the identification tag must still be attached to the products with the disposable seal, which constitute an essential part of the product, like the internal tags defining brand, composition and washing method;

the products must be returned in their original packaging.

7 Refunds

7.1 When the right of withdrawal is correctly exercised, in accordance with what is specified in article 8, the seller will proceed with the reimbursement of the sum, according to the same criteria with which the client made the payment, upon effective return of the product.

7.2 Alternatively, the seller will not reimburse the client

8 Privacy

By making a purchase on the site you accept the site policy relating to the storage/use of personal data  (INSERIRE LINK PRIVACY POLICY).

9 Applicable law and competent court

9.1 The general conditions of sale are regulated by Italian law and in particular by the legislative decree 6 September 2005 n. 206, in the first article of the Consumer Code “Consumer right in contracts”, with special reference to the norm of long distance contracts and by legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic trading.

9.2 Except in the case that the applicable legislation provides a different exclusive Court, all disputes howsoever about interpretation or execution of the general sale conditions and contracts, stipulated in compliance with the same, they shall be referred to the exclusive jurisdiction of the Milan Court, with the parties specifically renouncing to any other competitor and / or alternative Court.

10 Amendment of the general conditions

10.1 The following general conditions may be subject to change over time and the new provisions will become effective from the date of publication on the site